FAQ
FAQ - Shipping
- Shipping costs and methods
- Delivery times
- Customs and import duties
- Tracking orders
- Returns and exchanges for international orders
Q1: How much does international shipping cost?
A1: At Real Healthy Haven, we offer free shipping on selected products worldwide. For other items, shipping costs vary depending on the destination country and the weight of the package. You can see the exact shipping cost at checkout before finalizing your order.
Q2: Which countries do you ship to? A2: We ship to most countries worldwide. During the checkout process, you can select your country from the dropdown menu to confirm if we ship to your location.
Q3: How long will it take for my order to arrive?
A3: Delivery times vary depending on your location and the shipping method chosen. Generally, international orders take 7-21 business days to arrive. You'll receive a more accurate estimate at checkout based on your specific location.
Q4: Do I have to pay customs or import duties?
A4: Customs fees and import duties are the responsibility of the recipient and are not included in our shipping charges. These fees vary by country and are determined by your local customs office. We recommend checking with your local customs office for more information on potential fees.
Q5: How can I track my international order?
A5: Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.
Q6: What is your return policy for international orders?
A6: We accept returns on international orders within 30 days of delivery. However, the customer is responsible for return shipping costs unless the item is defective or we made an error. Please contact our customer support team for detailed instructions before initiating a return.
Q7: Which currencies do you accept?
A7: We accept multiple currencies including CAD, AUD, EUR, and GBP, in addition to USD. You can select your preferred currency at checkout.